General

Do I need to purchase web hosting separately?
If you are using our online business builder or one of the lead in plans, no you do not. Our online business builder runs on our own premium grade servers.

I already have a website. Can I copy it into your system?
Quite possibly. Please contact us and let us know your website address and we will get right on it.

I want a custom design for my site. Can you help me?
Yes, of course we can. We specialise in custom designed, standards based web design.

Can I use my own domain name?
Once you sign up to our online business builder you can use your own domain name. We can handle all your domain configuration if you wish. The 30 day trial is limited to using our domain name.

Do you include Email?
Yes, our online business builder includes both POP3, IMAP (for Outlook and other mail readers) and even WebMail for when you're away from your own computer.

Once I start working with you, am I locked in? How do I get my customer data out?
We don't believe in "locking"  anybody into our system. You can export your customer data at any time and cancel your account. There are no long-term contracts and no termination fees. You have complete freedom and zero risk!

What are the requirements for using your system?
All you need is a web browser such as Internet Explorer, Firefox or Safari. Our system is a completely web based application. There is no hardware to maintain, no software to install and no maintenance or upgrades to worry about. We take care of the technology so you can take care of your business.

If I use your system, do I have to pay an upgrade fee to get the new features?
No, we will never charge you any upgrade fees. The beauty of our online business builder is that you will always have the latest version to use. New features and updates are available for you to use as soon as they are released.

Managing My Website

Do I need to have any programming skills to edit my website?
No. If you can use a word processor, you will be fine editing your website. You might need an hand with things like the overall design and functionality of your site but we will be on hand to help.

I already have a great website. Can I transfer it into your online business builder?
Shouldn't be a problem, please get in touch and let us know the website address.

Can things like Flash and Javascript run on your platform?
Yes, anything that would run on a regular website will run on our system.

E-Commerce

Do you take a cut of my online sales?
No we wouldn't think of it, unlike some other e-commerce companies out there which will take a cut of your online sales we do not.

Is there a limit on the number of products I can have in my store?
No, you can sell as many products as you like!

How do I collect payments for the products sold on my site?
There are many ways you can collect payments. You can use any of the existing payment gateways already supported, such as: Authorize.net, Google Checkout, PayPal and many more. Or you can opt to use the "Process Offline" method that captures payment details from customers and you can then process these manually using your existing point-of-sale (POS) system. You can also enable customers to choose to pay by Cheque and COD. If you have a merchant gateway that is currently not supported, we can implement support for a one-time fee.

How does your system calculate shipping and handling?
Our online business builder allows you to create as many "Shipping Options" as you like for the countries that you sell your products to. Your customer simply selects the appropriate options at check out time! You can also configure shipping options so only the relevant options appear that meet the weight and volume of the current products in the customers shopping cart. Alternatively you can take advantage of the integrated shipping with FedEx, UPS, DHL and Australian Post where shipping charges are calculated on the fly based on the shipping destination and the weight/volume of your products.

I already have a shopping cart for my online store. Why should I switch?
Because with our online business builder everything is integrated and works together seamlessly and flawlessly. There is no need to do extra work to add customers from the store to your CRM and then add extra analytics code to each page of your store to track your customers. Our built in email marketing will automatically calculate the ROI of your email marketing, customer loyalty, email coupon or discount-code campaigns without having to purchase extra software or add complex tracking codes by hand.

Email Marketing

Can I brand my Email Newsletters with my company logo and colour scheme?
Yes, we allow you to completely customise every aspect of your email marketing campaigns.

Do you add any Forward Look graphics or links to my email newsletters?
No, we stay completely anonymous. None of your customers or your competition, will know you're using Forward Look Design for your email marketing.

How many people can subscribe to my email newsletter?
As many as you can sign up. We will not limit the number of subscribers to your newsletter.

What if I want to send more than 10,000 newsletters every month?
No problem. Our standard plan allows you to send 10,000 email newsletters per month at no additional cost. If you want to send out more all you'll need to do is buy extra email newsletter packs.

Customer Marketing

How many customer contact and lead forms can I create?
You can create as many as you want. Our system will even generate the code that lets you capture leads and customer information from other websites hosted with a different company. This will allow you to gather leads from multiple sources and place them into a single customer database!

Is there a limit on the size of my customer database?
No, your database can scale to tens of thousands of customers if need be.
We already use a third party CRM. Can we still use your online business builder?
No problem, you will need to import and export data between the two systems in order to get the full benefit. Please contact us with details of your software for more information.

I need to capture special demographic information from my customers, can your system help me?
Again no problem, our online business builder gives you ultimate flexibility to collect and store which customer information you need.

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